We are open from 7am-6pm Monday-Friday and 8am-4pm Saturday/Sunday.

We are located on the southeast side of Tucson. Our facility is on a small road off Harrison, just past Raven Ranch. We are the 3rd left turn on Millmar Rd.

○ Our address is 9575 E Millmar Rd Tucson, AZ 85730

• We are closed to the public on Easter Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year's Day. 

1. Staff will still be present at the facility on these days, we are simply not open for calls/ tours/ drop off/ or pick-ups. All pets are still cared for on these days.

•   We close early at 2pm on Thanksgiving Eve and Christmas Eve. 

Yes, we are open from 8am to 4pm Sundays. 

• For a boarding reservation, if your pet has been with us before, you are welcome to drop off anytime during our open hours. 
• If you are new with us, we ask you do not drop off within the last hour of the day. 

1. This is so that the pet has time to adjust to their new environment while they are still being supervised. If signs of anxiety are shown, we can then address it before leaving for the day. 
2. It also gives us time to call your vets' office in the situation that vaccination paperwork was mistakenly left at home. Most vet offices close between 5-6pm. 

You must pick up before 10am in order to not be charged for the day of pickup. If you are unable to pick up by 10am, then you do have until closing that day, however it will be a full day's charge. 

We will not accept any pet under 4 months.

• Unfortunately, this question does not have a simple answer. We can make a same day reservation, however, we do book up early for certain dates over the year. The best way to predict our availability would be to follow the K-12 school schedule of both TUSD and VUSD. 
• For Spring/Summer/Fall break, we recommend scheduling at least 6–8 weeks in advance.
• For Winter break, we recommend 8–12 weeks in advance. 
• Easter weekend, we recommend 2–3 weeks in advance.
• For Memorial, Independence, Labor Day weekends we recommend 4–6 weeks.
• For Thanksgiving/ Christmas/ or New Years, we recommend calling by Sep 1st.
• Waitlists will be available for all major holidays once we are full. 

• Yes, we do offer after hour services, however they must be scheduled at least 2 days in advance. This service may not always be available. 
• There is a service fee of $25 that is added to all after hour appointments. If your appointment is between 9pm – 3am, the fee is $50.

Yes, we do offer tours of our facility, but by appointment only. We are available every day except Monday and Fridays for tours. We ask that all pets stay at home for tours. 

We ask that cancellations are made as soon as possible. 

For reservations made over a major holiday:

1) A non-refundable deposit of $50 is required. This deposit will be applied to the final bill at the end of the stay. 

2) Cancellations made within 48 hours of arrival date may use the non-refundable deposit for a future stay. 

3) Cancellations made less than 48 hours of arrival date, the non-refundable deposit becomes a cancellation fee and will not be available for use in the future. 

• For us, daycare is when a pet is both dropped off and picked up in the same day. They do not spend the night with us. 
• Daycare does not mean the pet will be socialized with other animals. 

We do not have anyone inside the facility after business hours, however we do have 2 people who live on property. 

No, at this time, we do not.

We require at least a 2-week wait after adopting any pet. If your pet is coming from PACC (Pima Animal Care Center) then we require at least a 3 week wait. 

• You can bring anything from home you’d like. There are no restriction on food, bedding, treats, or toys. There is no additional fee for bringing your own items.
• We only ask that food/water bowls stay at home, as we have plenty to spare. If your pet uses a puzzle bowl, you are welcome to bring it in.  

We do provide all the basic for boarding such as food, bedding, and toys.

• For bedding, we only provide blankets, rugs, and mats. If you’d like to bring a stuffed bed from home, you are more than welcome too. 
• For food, we only provide a dry diet of Diamond Naturals. We have either a chicken/rice or lamb/rice formulas. We do not provide any canned or specialty foods. 

Yes, water is always available to every pet at all times. 

No, they do not need to spayed/neutered.

Yes, we work with all temperaments. We do ask we are informed of all behavioral issues prior to drop off. 

Yes, we work with all temperaments. We do ask we are informed of all behavioral issues prior to drop off. 

No, all breeds are welcome. 

• If your pet is under 25lbs AND you would like them to board in our community area, then yes, we would require a trial before boarding. Please call our office to schedule your trial.
• If your pet is over 25lbs, or you do not want them in the community room, then no trial is needed. 
• We do recommend scheduling a daycare appointment if your pet is prone to anxiety or have temperament issues, no matter their size.

Due to our limited space and for the safety of the pets, we only allow social play for dogs under 25lbs. 

• Yes. The size and number of pets will determine how many can be together in a single run. 
• Some things we ask you keep in mind when housing 2 or more pets together.

1. Do your pets have different foods or allergies? 
2. Does one pet get aggressive around food/treats/toys when unsupervised?
3. Is there a large age gape between the pets? Would the older pet be overwhelmed in a confined space with the other pet?

We do not have a limit on boarding, however all appointments over 14 days are required to make a prepayment by the day of drop off. If the stay un over 60 days, a payment plan will be set up. Please call our office for all reservations over 60 day.

• A Meet and Greet is only required if your pet is under 25lbs, and you are looking to board them in the community room option of our facility. 
• If your pet is a cat, a dog over 25lbs, or a dog boarding in the indoor/outdoor setting, then no meet and greet is required. 

We accept dogs, cats, small birds, all small mammals (hamsters, rabbits, ferrets, guinea pigs, etc.) and all small reptiles (turtles, snakes, lizards, etc.)

• We do only provide supplies for our dog and cat clients. For all other pets, their enclosure, food, and bedding MUST be provided by the owner. 
• We do not house livestock or large birds(Macaws, Cockatoos, African Grey, Etc) 

• Yes, we charge $3 per. This fee is for the whole day and not for each individual medication or dose. 
• The fee is $4 if your pet is on Insulin. 

Yes, however, there is a daily fee of $4. 

Unfortunately, this facility is not able to fully care for a paralyzed pet. We would recommend reaching out to Adobe Pet Resort (520) 546-8387. 

• We ask all owners to wait a minimum of 1 week after a minor surgery to bring in your pet. Examples of minor procedures are spay/neuter, removing small masses/tumors, tooth extractions.
• We will not house pets for at least 3 weeks after any major surgery. Examples are amputations, ACL tears, organ surgery. 
• We will not house ANY pet 
• We must be informed at least 1 week prior to your arrival date if your pets will be recovering from surgery while boarding. If we are not informed in advance, we may have to turn your pet away at drop off. 

You are more than welcome to bring your pet's own food from home. We do have a small standard refrigerator on site. We do request that all food is clearly labeled with your pet's name and last name. Airtight closed containers are preferred for storage. 

Yes, we have both a refrigerator and freezer to store any specialty foods.

No. Unless stated otherwise at drop off, we will only feed what is provided. 

Our vaccine requirements can be found here https://www.at-home-kennels.com/required-vaccinations

We only require a current Rabies vaccine for grooming.

We only allow exemptions to vaccines if it is deemed medically necessary and a written letter is provided by your vet. We must be informed prior to drop off about any possible exemptions. Personal preference will not excuse any vaccination. 

• We are a large scale facility that can have hundreds of animals passing through in a single month. Unfortunately, Bordetella is a highly contagious respiratory infection that spreads quickly in kennel environments. Although it is typically a mild illness, it can effect select breeds much harder and lead to a longer recovery. There is also no effective preventative to Bordetella other than vaccination. With all of this in mind, it has been recommended to us by local veterinarians to require a 6-month Bordetella over the annual. 
• We apologize if you are uncomfortable with this policy, but we try to set a standard that will protect the majority of the pets under our care. Our goal is to return your pet happy and healthy after every stay. 

Yes, we do still require a leukemia vaccine regardless of your cat's outdoor activity. Other than vaccination, there is no other way for us to guarantee a cat does not have Feline Leukemia. 

Yes, a photo of your records is acceptable. We do not have to keep a paper copy once it recorded into our system. 

We will accept do it yourself vaccines for the distemper-parvo, leptospirosis, and 6-month bordetella as long as given a minimum of 48 hours or more prior to boarding. Proof of administration is required by showing us the receipt for date of purchase and empty vaccine packaging. Rabies vaccines are only accepted when given by a licensed veterinarian.

Yes, We actually prefer records be sent in advance. You can email us at athomekennelstucson@gmail.com. We will typically take 24 to 48 hours to respond. 

Payment is not required until the day of pick up, unless a trip is over 14 days.

A prepayment is only required for a stay that is over 14 days. 

• We accept all major credit cards, debit, and cash. 
• We do not accept checks. 

Yes, but by appointment only. We do not have a groomer available on Wednesday or Sundays.

Prices can vary depending on the condition of their coat, age, breed, and their temperament. Please call us at (520) 722-3162 for a quote. 

Yes but by appointment only.